JB8 Disconnect Policy
At JB8, we are committed to providing a fair, stable, and secure gaming environment. However, unexpected disconnections may occur due to internet issues, device problems, or technical interruptions. This policy outlines how such situations are handled.
1. Player Responsibility
1.1 Players are responsible for ensuring a stable internet connection and properly functioning device before participating in any game.
1.2 JB8 will not be held liable for disconnections caused by:
- Poor internet connectivity
- Device malfunction
- Power outages
- Third-party software or hardware issues
2. Game Continuity
2.1 In the event of a disconnection, all game rounds and bets already placed will continue based on the game provider’s system.
2.2 The outcome of the game will be determined by the game server, regardless of the player’s connection status.
2.3 Players may check their game history or transaction records after reconnecting to view the final results.
3. Live Games & Sports Betting
3.1 For live casino games, if a disconnection occurs after a bet is placed, the game will proceed and the result will be settled automatically.
3.2 For sports betting, all confirmed bets before disconnection will remain valid and will be settled according to the official results.
4. System Errors
4.1 In the case of system malfunction or server error from JB8 or its game providers, JB8 reserves the right to:
- Cancel affected bets
- Adjust incorrect results
- Refund the affected stake if necessary
4.2 JB8’s decision in such cases shall be final.
5. No Refund Policy
5.1 JB8 will not provide refunds for losses resulting from player-side disconnections or technical issues outside of our control.
5.2 Refunds will only be considered in verified cases of system errors on JB8’s side.
6. Fair Play & Abuse Prevention
6.1 Any attempt to intentionally disconnect or manipulate gameplay to gain an unfair advantage is strictly prohibited.
6.2 JB8 reserves the right to suspend or terminate accounts involved in such activities.
7. Support Assistance
If you experience frequent disconnections or believe there is a system-related issue, please contact JB8 Customer Support immediately for assistance.
